Who is Pool Villas?
Pool Villas is a travel organization with over 25 years of experience in the rental of villas and apartments. Pool Villas mediates between lessors and lessees. We have offices in the Netherlands and Spain from where our team offers personal guidance to our guests in various different languages with the purpose of creating the perfect holiday.
What does Pool Villas offer, and where?
Pool Villas rents luxury villas with private pool and apartments in Spain, Portugal and Bali (Indonesia). Our full range can be viewed in the ‘Destinations’ menu: on this website.
Where does Pool Villas find its accommodations?
We manage some of our own holiday homes, while we offer other villas and apartments in close cooperation with reliable local partners. Pool Villas selects its partners carefully and chooses its accommodations with care.
Why rent a villa or apartment?
A villa or apartment offers you the opportunity to go on holiday together with your family, group of friends, multiple families or as multiple couples. Going with your family or just the two of you is of course also possible.
Your holiday home has often its own private pool and access to all facilities. This allows you to cook or barbecue on your vacation or instead to make use of the cooking service and many other services and treat yourself. Freedom, and the option to not have to keep an eye on the time is part of your holiday, after all, as you don’t have any fixed times for breakfast or dinner. Renting a holiday home is often cheaper per person per night than a hotel.
How do I book?
A large number of our holiday homes can be booked online 24/7 on our website by clicking on the green button ‘Book now’ on the details page of the holiday home.
If the villa is available on request (in this case the calendar will not be displayed or will be orange), you can get more information by clicking on the ‘Availability’ button. If you do not want to book online, you can also make your booking by telephone during business hours or contact us via the contact form, where we will respond to your request as soon as possible.
What is an option?
With an option the holiday home is held for you free and without obligation for a few days. This gives you time to calmly consult with family or friends or to find appropriate flights. This is normally an option for 2 to 3 days, depending on the destination.
How do I know if the holiday home is available?
Nearly every accommodation has its own availability calendar where you can see whether the holiday home is available on your desired dates. For an explanation of the colours, check the colour scheme at the top of the calendar.
If the accommodation does not have a availability calendar, this is very likely on request of the manager or the owner, or the accommodation may be part of a larger group. In this case, you can check availability through us by clicking on the ‘Availability’ button. Of course you can also consult availability by contacting us by telephone, e-mail or via the contact form.
Why do I see the same accommodations several times in the list for a different number of people?
Some accommodations can be rented at different rates depending on the number of guests. When you book a larger accommodation for only 4 people then you book the entire accommodation, but it is possible that the unused bedrooms are locked. It is therefore wise to indicate before arrival how many bedrooms you want to use.
The accommodations have been published several times on the website for a different number of people to make them appear in searches from 4 to 6 people. Many owners of large accommodations accept bookings for fewer people at a reduced rate.
What is the total price of a Holiday home?
If you've searched with arrival' and departure dates the rental price will automatically be displayed, this will be the rent along with any mandatory additional charges for the chosen duration.
If you want to calculate the price for a different period, please go back to the availability calendar to select or enter the dates you require. All prices include mandatory additional charges; optional extras that can be booked along with the accommodation. Any possible discounts can be found under the tab ‘Rates’ in the individual accommodation description.
In some cases, it may occur that a holiday home has no calendar, where can you find the availability and calculate the price?
If a holiday home does not have a calendar, this is very likely on request of the manager or the owner, or the villa may be part of a larger group. In this case, you can check availability through us by clicking on the ‘Availability’ button. Of course you can also consult availability or prices by contacting us by telephone, e-mail or via the contact form.
What is the payment process with Pool Villas?
You can pay by credit card or by bank transfer.
If you book online you get to the payment screen where you can make your payment directly.
After booking you will receive a confirmation email with the reservation form. On the reservation form you can see exactly what the rental fee consists of and the amount you must pay and when.
When is payment required?
A deposit of 30%, and for the villas in Bali 50% of the rent plus the reservation fee is required at the time of booking.
The remaining balance of the rent must be paid no later than six weeks before arrival. Additional costs, transfers, etc. You must pay at the time of booking, arrival or departure, depending on the accommodation booked. This is always specified in the price calculation.
Please refer to your reservation form for details and exact dates on which payment must be made.
What currencies do you accept?
Pool Villas only accepts Euros. As a rule, villas in Bali must be paid in US dollars. This will be indicated at the time of booking.
Are there any additional charges?
Any additional charges will always be stated on your reservation form. Some additional charges depend on the services that you want to make use of, for example, placing a cot or allowing a pet in the property.
Can I cancel a booking?
Cancelling a booking always incurs a cancellation fee. Please consult our Payment and Cancellation Policy included on the reservation form. You can cancel a booking by phone or email.
Where can I find the booking conditions?
ANVR Travel Conditions apply to all bookings, as well as our Additional General Terms and Conditions. Both can be found at the bottom of the website under Travel and Booking conditions
When will I receive my travel documents?
We will send the travel documents by email once we have received payment of the remaining amount and no later than three weeks prior to your arrival date.
How can I contact Pool Villas?
For reservations, options, availability and questions about our holiday homes, please contact us during office hours by Tel. +31 (0)35 3038120 or via the contact form on our website.
In the event of an emergency outside office hours you can reach us at: +31 6 12 03 83 18
Who is my point of contact on location?
On your voucher - which you will receive from us prior to your arrival date - you will also find information about your local contact, this may be a local agency, a resort or accommodation manager or an owner.
What languages can I contact Pool Villas in?
You can contact Pool Villas with any questions in Dutch, English, Spanish, French, German and Indonesian. Please note, however, that your local contact may not always speak your language and you will thus have to communicate with them in English for example.
What guarantees does Pool Villas provide?
Pool Villas b.v. is a member of the ANVR, the organisation employs strict standards for membership and the quality of its members. Pool Villas b.v. is a member of the Stichting Garantiefonds Reisgelden (SGR) (Travel Compensation Fund) and the Calamiteitenfonds Reizen (Emergency Travel Fund). This provides you with a financial guarantee, so be sure that you book a holiday home with a reliable and professional lessor.
What are the contact details of Pool Villas b.v.?
Jacon van Lenneplaan 36
Tel. +31 (0)35 3038120
Fax: +31 307117103
Who can I contact with any questions or problems during our stay?
For questions or problems during your stay please contact your local contact person; in most cases they will be able to help you instantly (see ANVR Travel Conditions).
How can I submit a complaint?
Of course we hope that you will experience a carefree holiday with Pool Villas, but if you unexpectedly encounter a fault or defect at your destination you should report it to the responsible service provider, for example, the accommodation provider. This can often prevent discomfort and complaints. If you have any serious complaints, you should notify Pool Villas from the destination. This will give us the opportunity to resolve the complaint.
Future complaints must be submitted in writing and may be submitted up to two months after the end of the trip.
What are the ANVR, SGR and the Calamiteitenfonds (Emergency Fund)?
The ANVR is the Dutch Association of Travel Agents and Tour Operators. Pool Villas is a member of the ANVR under membership number: 03533. For you as a traveller, this means that we employ things like fair travel and booking conditions which have been agreed in collaboration with the consumers’ association. This also means that your money is in good hands, as only reliable companies that can provide a certificate of good conduct may become members of the ANVR. For more information see also: www.anvr.nl
We are also affiliated with the SGR and the Stichting Calamiteitenfonds Reizen. (Emergency Travel Fund).
The Stichting Garantiefonds Reisgelden (or SGR) is an Emergency Travel Fund. This means that the SGR will reimburse your prepaid payment in the event of bankruptcy under the terms of the damage. This offers you security. Also visit: www.sgr.nl
The Calamiteitenfonds (Emergency Fund) or Stichting Calamiteitenfonds Reizen (Emergency Travel Fund) means that you will be reimbursed in the event a disaster occurs during your holiday. Also visit: www.calamiteitenfonds.nl
Why are some holiday homes online multiple times?
Holiday homes can be offered in various different ways, for example with a different price based on the number of people the accommodation will actually occupy, or with weekly rates versus monthly rates for longer term rentals. A resort may also consist of several similar villas or apartments.
Important to know however:
During your stay the rented holiday home will not be occupied at any time by anyone other than you and your fellow travelers.
Will the holiday home be occupied by the owner or another family during our holiday?
No, at no point will the holiday home you rented, be occupied simultaneously by others or by the owner; you always have the holiday home entirely to yourself and your fellow travelers.
What does ‘only the ground floor is rented out’ mean?
This means that the holiday home consists of several floors but that your booking only applies to rental of the ground floor. The other floor (s) will be closed during your stay and are not available to you, for example because they are for private use; however, at no time will the owner be present during your stay.
Are the photos realistic?
‘What you see is what you get’ is our motto, we therefore try to make sure our photos are as realistic as possible. You may therefore assume that the villa or apartment that you see in the photos is the holiday home is that you are booking or have already booked. The owners may of course renovate the interior of a home, or the sofa may be different from what you have seen on the photos. We try at all times to keep the images as current as possible, as we know how important this is for you.
Can I rent out my own holiday home via Pool Villas?
Yes, we are always looking for high-quality holiday homes for Pool Villas in Spain, Portugal and Bali Indonesia. If you are an manager or home-owner in this region and want to rent out your accommodations through Pool Villas, please contact us! Pool Villas is always looking to expand its coverage through cooperation with local partners. If you are a company with villas, apartments or the owner of a resort, please contact us, we will gladly discuss the possibilities with you!
Can I offer Pool Villas Holiday homes on my website?
We are always open to collaborations with letting agents and travel agencies. Please ask us for more information on the possibilities to offer our villas on your website and/or to book them for your clients. We have fully automated software to publish our accommodations on third-party websites in a simple but effective way, with full online booking capabilities.